Our company

Visit our company

Nanyang High tech Zone Optoelectronic Industry Incubation Park, Henan Province, China

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What payment methods do you accept?

VISA、MasterCard、American Express、Discover、PayPal Express、Apple Pay(IOS APP)、Google Pay(Android APP)、AfterPay、Klarna、 Store points and HSA/FSA credit cards.

How to contact DiMU.COM customer service?

If you have any questions about how to place an order online, you can contact us through chat, phone or contact page.
View order status? You can log in and check the status in 'My Orders'.

Chat time:
Monday Friday 7:00am -1:00am the next day (Pacific Time)
Saturday Sunday 5:00pm -1:00am the next day (Pacific Time)

TG:(+86)13937750863
Phone: (+86) 13937750863
Wechat: (+86) 13937750863
E-mail: info@DiMU.COM
WhatsApp: (+86) 13937750863

What is our after-sales service?

Our product promises to have no defects in craftsmanship or materials within 60 days. If we are informed of the defect within 30 days after the shipment of the goods, we will provide free repair or replacement. Shipping errors will also be replaced free of charge. This warranty does not cover errors caused by improper handling, storage, or other circumstances beyond our control at the time of ordering. Our responsibility is limited to the parts or services we provide.

Which countries do you ship to?

In fact, we can send our products to every country in the world. The complete list of countries where we ship our products can be found on the payment page. When you click on the country drop-down menu, you will see a list of countries.

Please refer to "Transportation and Tracking" on this page for detailed information.

Forgot password? Can I change my password?

Yes, after logging into your account, you can reset your password or contact our customer service center to change your password.
I forgot my password, please click here to change it.
Chat time:
Monday Friday 7:00am -1:00am the next day (Pacific Time)
Saturday Sunday 5:00pm -1:00am the next day (Pacific Time)

TG:(+86)13937750863
Phone: (+86) 13937750863
Wechat: (+86) 13937750863
E-mail: info@DiMU.COM
WhatsApp: (+86) 13937750863

Monday Friday 7:00am -1:00am the next day (Pacific Time)
Saturday Sunday 5:00pm -1:00am the next day (Pacific Time)

Send us an email:
Send us an email through Contact DiMU.COM

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS